PM
Praglathan M

1 reviews | Active since Mar 2009

01 Nov 2016, 12:42

Not Customer Centric

<p>I have been trying over numerous occassions to get hold of Standbank Prestige since this morning on ***, I had my call answered after a long while. the person took down my personal details and kept me on hold for . over 15 minutes. This is unacceptable and i urgently need assistance.</p>

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Replies (3)
Standard Bank
Standard Bank's reply01 Nov 2016, 16:08
Official

Good day Praglathan

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply02 Nov 2016, 10:25
Official

Good day Praglathan

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply03 Nov 2016, 06:43
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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