BC
Brian C

1 reviews | Active since Mar 2009

12 Jul 2016, 07:57

Not convenient

<p>For over 6 weeks now internet banking and the app has issues unable to buy prepaid electricity. When i called i was told i had to go into the branch only to be told ot was standard banks issue. 2 weeks ago same problem so went to local spar to buy abd guess what standard atm not working. I emailed standard bank and was told i would have a response within 48hrs, still nothing 2 weeks later. Again today cant buy electricity, so had to go to the local spar and guess what the standard atm not working again so now have to pay fees to withdraw from absa atm . Simpler better faster???</p>

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Replies (3)
Standard Bank
Standard Bank's reply12 Jul 2016, 11:22
Official

Good day Brian

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply12 Jul 2016, 12:35
Official

Good day Brian

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

**********

Standard Bank
Standard Bank's reply29 Jul 2016, 09:24
Official

Dear Brian

Thank you once again for your posting.

I refer to our email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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