Not contacted account frozen!!

I could not access my one account contacted the call centre twice who confirmed the card had become unlinked to the account. Went into branch before flying overseas to be told it has been FICA'd told them I had already gone thru this process 4 years ago. And had debit orders coming off including the bond with the same bank! Result is all my debit orders bouncing with the R115 charge per bounce. I will not accept this at all! I expect a full refund of the exorbitant back charges. No wonder you were voted as the worst bank in South Africa. Time to move my 5 accounts and bond to FNB