ND
Nozipho D

1 reviews | Active since Dec 2014

14 Jun 2017, 21:52

NOT COMPLIANT

<p>My company deposited money to my account on the same day that I was changing my savings account into cheque account. That was in April and today it's June 14. I have been up and down standard bank in 320 Durban but no luck. One of the staff even made fun of me when he saw me pass the bank because I spent most of the time there in that branch. I was promised proof that I can submit at work that shows the transaction was returned to my company but till this day I have not received that email as promised. I do not understand whether they take this matter for granted just because it was R300?? What if it was a million,it means I would have lost it just like that? Standard bank has not been professional and even show remorse towards my situation. I would call the call centre wasting my own money to get this resolved but still I was promised to be assisted in no time. But now I wonder how long does it take to trace a blutty money. Maybe FNB can do much better than this. STANDARD BANK should also learn that when you promise a client a better service then deliver me. Argggg</p>

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Replies (1)
Standard Bank
Standard Bank's reply15 Jun 2017, 08:01
Official

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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