NOT CLIENT FRIENDLY
Not good at customer service. i went 3 times to them trying to solve my personal cheque account problem - spoken to the callcentre also and NO ONE can assist me by putting my account on HOLD in order for me to pay off the account. The service fees and all will still be loading on my account and its not fair as i am having financial difficulties. *** not friendly at all also - and i am paying back R506.39 monthly on this account but with the fees they add its not possible to get out of debt
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Standard Bank's replyOfficial
11 Dec 2019, 12:01Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,
Standard Bank's reply11 Dec 2019, 12:01
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Best regards,