ND
Ntombifuthi D
1 reviews | Active since Jul 2022
23 Jul 2022, 11:06
Not being assisted
I just wonder if This Financial institution will ever ****en assist me. Since from The 15th of June Ave been waiting for Standard Bank to change my debit order date from the 15 to the 30 simply because Ave changed Job. Guess what. They ****en changed my debit order from the 15th to the 11. Suddenly my account is on errors, Simply because they failed to change a simple debit order. Ave requested to speak to a Supervisor they literally dropped my call
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
23 Jul 2022, 11:35Hi Ntombifuthi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply23 Jul 2022, 11:35
Official
Hi Ntombifuthi
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
ND
Ntombifuthi D's updateReviewer Update
23 Jul 2022, 13:51Ave had this 3weeks ago. When I came forward to alert the bank of my financial status that has changed. Requested debit order Change that was no1. 2ndly I app**** for a reduced for a reduced monthly installment was told to send Motivation letter, letter from my insurance, 3months bank statement, pay slip and expinditure form but noooooooo call center agents do others even drop my calls regardless how calm I remain
ND
Ntombifuthi D's update23 Jul 2022, 13:51
Reviewer Update
Ave had this 3weeks ago. When I came forward to alert the bank of my financial status that has changed. Requested debit order Change that was no1. 2ndly I app**** for a reduced for a reduced monthly installment was told to send Motivation letter, letter from my insurance, 3months bank statement, pay slip and expinditure form but noooooooo call center agents do others even drop my calls regardless how calm I remain
Standard Bank's replyOfficial
23 Jul 2022, 14:12Hi Ntombifuthi
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Standard Bank's reply23 Jul 2022, 14:12
Official
Hi Ntombifuthi
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***