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JO-MARIE SWANEPOEL

1 reviews | Active since Aug 2015

27 Jun 2016, 10:13

NOT ATTENDING TO QUERY & COMPLAINT

<p>I HAVE SEND EMAILS TO INFO & LOGGED A COMPLAINT FOR WHICH I AM STILL AWAITING A REF NO.</p> <p>CAN SOMEONE SERIOUSLY NOT JUST PHONE ME TO RESOLVE THIS. NOW I HAVE TO KEEP SENDING</p> <p>THE SAME ORIGINAL EMAILS WHICH ARE NOT BEING READ BECAUSE THE SAME QUESTIONS ARE </p> <p>BEING ASKED. PLEASE READ STOP DOING EVERYTHING AUTO AND ATTEND TO YOUR CUSTOMERS </p> <p>COMPLAINT . THANK YOU MR. MASOLANE WHO DID ANSWER ME BACK IN THE BEGINNING BUT THIS IS</p> <p>ON GOING BECAUSE I HAVE TO BEEN CERTAIN THE BRANCH IS WITH YOU BECAUSE THEY DENIED MY REQUEST. THAT IS WHERE THIS ALL STARTED .</p>

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Replies (3)
Standard Bank
Standard Bank's reply27 Jun 2016, 12:04
Official

Good day Jo-Marie

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply28 Jun 2016, 12:19
Official

Good day Jo-Marie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply04 Jul 2016, 04:45
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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