Not answering phones

I have been trying to get a hold of standard bank since Wednesday. I kept phoning in order to speak to a consultant to assist me as I don't have the time to go in to a branch. No one answers the phone. I do understand that they have high call volumes but at some point after being on hold for 40 minutes someone should be able to pick up. <br> This is absolutely ridiculous. Don't know why they have a call center or even give you the option to phone in if they are not taking calls