Not Again

Seems the only time one gets service is by making use of this platform and it is honestly embarrassing. Last month I contacted Home Loans only to hear from them yesterday after I had already called and sorted the issue in question. On a different matter, I knew the budget facility to have been closed ages ago, yesterday I see budget facility charges and when I called, I was told it is because it was ‘not closed fully’ and the lady I spoke to also asked about the refund that was meant to be back into the straight facility (something someone else mentioned even before) on the 14th of Oct, something that I am not able to see on the statement and she is able to see from her end. Well, she promised to speak to the TL and call me back before 4pm, that never happened. Now I call wanting to know what the outcome is and I am told notes are not clear blah blah and it is not even clear who I spoke to. This cant be right for a big organisation like this, not at all.