Not adhering to SLA's

I sent a request to the general inbox (information) on Monday and have not received a reply yet. Your SLA states that you will get back to a client within 48 hours which is CLEARLY A LIE! OR is everyone just hiding away?<br> <br> Your turnaround times are pathetic and maybe need to be revised so that the expectation can match the reality.<br> I had a query about a debit order that came off and I was expecting an answer within 48 hours. Which didn't happen. I honestly don't know why I bank with you people...it's not like you are providing the services for free.