Not accountable for ********** Transaction
My Daughter was phoned last Tuesday morning at 6.30am by ***** Dept at Std Bank Credit Card ***** Div. They asked her where she was and what she was doing at 5.30am. She told them that she was at home (in South Africa) in bed still asleep. Apparently someone in Canada had made an Online purchase on her Card to the value of R18000.00. According to the informant this person had been trying for ages to purchase something online for smaller amounts and fortunately for her the transactions were disallowed. However this transaction went through. She asked the Bank must she go to the Police station and lay a charge of *****. The Bank told her that they will investigate the matter as they suspect it is an overseas syndicate. They did not supply Online Store Name, what was purchased for that price or the delivery address. Now this morning (Sunday) the ***** Dept contacted her to advise that The Bank are notable to refund the money as she did not advise the Bank immediately of the ********** transaction. What is the next process for her?
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards