Not acceptable

Good day,

Am disappointed in the services i have been getting. I am a loyal standard bank customer with multiple accounts with the institution.

I had a R 80 000 access personal loan i carried out years back. I recently settled the account on the 28 June 2018 with the settlement amount quoted to me by the Centurion Branch. I went ahead and settled the amount and found out that the settlement amount did not include the installment i paid for the month. The call center consultant then logged a service request for me to the access amount to be repaid back to my account and the turn around was 2 July 2018. I received no feedback from the back until on the 4 July i decided to go to the Centurion branch and enquire. I was told that the matter has been escalated and i will receive my payment by cob 4 July 2018. Today is the 5 July 2018 and am still waiting. I then decided to call the standard bank helpline, to only be told that the incident was logged incorrectly and will be re-logged and i have to wait till 12 July for assistance.

This is unacceptable and disappointing. Standard bank used to excel with their customer service but in recent years it is just a nightmare to deal with. Am not willing to wait for 15 days for my repayment, while you guys where sending me sms, phone calls and harassing me to pay the outstanding amount.

My new service number is: ********** 782