NOT ABLE TO GET TO SPEAK TO A PERSON!!!!

The Standard Bank Call Centre is the MOST FRUSTRATING process to go through. I needed to get hold of Standard bank Northcliff. I did not have their phone no. You can't find it on the internet. The telephone No on the internet is a Call Centre No. Ok so now you call. OPTIONS.... OPTIONS.... OPTIONS. not knowing what option to choose because none of the options given, gives you any indication that you can get a branch telephone no. So I just choose any one, in the hope to get a human on the other end of the line. Ok, I made the wrong choose... now I had to put in my account no. Which I don't have because all I wanted to do is inquire about something with Northcliff branch.. Ok put the phone down. Dial again.... choose another option. Thank goodness a human on the other end of the line. Just to hear \sorry I can't help you"please call this telephone No choose option \""5\"" then option \""4\"" Ok in the end I got through to Northcliff branch. This little exercise COST ME R45.00 worth of airtime. GRRRRRR not happy. Gee"