RR
Raj R
1 reviews | Active since Oct 2019
04 Feb 2021, 15:51
Not a single response answering my question, just ignoring the query and responding with s standard template copy paste answers. Unbelievable Service from Standard Bank
In the times of COVID, everyone is relying on electronic communication and contact methods. But does that mean we have to send 25 emails to get loan account statement and even after that, a standard response is being sent by your consultants that the total balance left is this much and valid for one day when I'm only asking for ACCOUNT STATEMENT. why is it so difficult to understand customer queries for your team and I have been asking for the statements since last 3 months. I will never do any business with you guys again.
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Replies (3)
Standard Bank's replyOfficial
04 Feb 2021, 22:50Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply04 Feb 2021, 22:50
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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Standard Bank's replyOfficial
08 Feb 2021, 12:53Good day
We refer to our emailed correspondence to you.
Kindly note the complaint has been resolved.
Please feel free to contact us should you have any further concerns.
Thanking you
Warm regards
Complaint Resolution Centre
We refer to our emailed correspondence to you.
Kindly note the complaint has been resolved.
Please feel free to contact us should you have any further concerns.
Thanking you
Warm regards
Complaint Resolution Centre
Standard Bank's reply08 Feb 2021, 12:53
Official
Good day
We refer to our emailed correspondence to you.
Kindly note the complaint has been resolved.
Please feel free to contact us should you have any further concerns.
Thanking you
Warm regards
Complaint Resolution Centre
We refer to our emailed correspondence to you.
Kindly note the complaint has been resolved.
Please feel free to contact us should you have any further concerns.
Thanking you
Warm regards
Complaint Resolution Centre
RR
Raj R's updateReviewer Update
08 Feb 2021, 12:56NOTHING HAS BEEN RESOLVED. KINDLY STOP POSTING FALSE COMMNETS ON THIS PORTAL TO SHOWCASE HOW GREAT YOUR CUSTOMER SERVICE IS.
This is the biggest problem with your system. I have not been sent anything and you are being told that I have been sent the statements.
Infact, your team closed the service request by just letting me know that a new statement will be available from 17th Feb and I can go to the branch and get it. Wow, such superior customer support your team offers. You guys are way behind that of banks like Capitec wherein a single request is looked after thoroughly before being closed. Its a shame that I have to write 25 emails AND and a HELLOPETER review to get a response stating I can go to the branch and get the statement. I wish you guys had better work ethics and customer service
thanks but no thanks.
RR
Raj R's update08 Feb 2021, 12:56
Reviewer Update
NOTHING HAS BEEN RESOLVED. KINDLY STOP POSTING FALSE COMMNETS ON THIS PORTAL TO SHOWCASE HOW GREAT YOUR CUSTOMER SERVICE IS.
This is the biggest problem with your system. I have not been sent anything and you are being told that I have been sent the statements.
Infact, your team closed the service request by just letting me know that a new statement will be available from 17th Feb and I can go to the branch and get it. Wow, such superior customer support your team offers. You guys are way behind that of banks like Capitec wherein a single request is looked after thoroughly before being closed. Its a shame that I have to write 25 emails AND and a HELLOPETER review to get a response stating I can go to the branch and get the statement. I wish you guys had better work ethics and customer service
thanks but no thanks.