Not a priority anymore

While I appreciate all the help SBSA has given us during this difficult time. it seems we are at a point now where we are no longer important to them. I emailed my prestige banker Reagan Muller regarding my VAF debit order that went off beginning of the month even though he communicated to me that my payment holiday is extended till January next year, I am not getting any answers when the funds will return and there is a delay with his responses. As I explained to him my budget is worked out to the last cent and this really put me back regarding my finances. I hope someone can assist me.