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Tessa O

1 reviews | Active since Feb 2012

02 Jun 2022, 13:28

Not a happy standard bank customer

*****alent debit order was allowed by Standard bank. A AVS was completed by Edgars Club. My correct account number, ID and surname was confirmed by standard bank. But then an incorrect email and cell number was also confirmed by the Standard bank. Seems a bit suspicious.

I was then on a call with the ***** department and was stated that they can only assist with standard bank products *****. After I lost it and threatened social media stating this is standard banks incompetence that caused this and as a ***** department who is meant to be protecting their clients we should not be expected to call another number. The department where my email was sent to should forward the email to the correct department and ensure this issue is investigated.

Standard bank has put my account at risk by accepting incorrect cell number and email address.

To say I am disgusted that support is only offered when you threaten social media is n understatement

0
Replies (14)
Standard Bank
Standard Bank's reply03 Jun 2022, 15:51
Official
Dear Tessa Van Oordt

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, 

Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply04 Jun 2022, 09:29
Official
Good Morning Tessa Van Oordt 

Thank you for taking our call. We assure you that the matter will be dealt with in a correct manner and feedback will be provided to you. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

Have a lovely weekend. 

Regards

Kindest regards,
 Standard Bank Hello Peter Team ***  



TO
Tessa O's update04 Jun 2022, 10:04
Reviewer Update
Hi

Thank you for calling me Yolanda.
I look forward to the feedback as I'm beyond stressed that this could have happened.

Yolanda, can you please call me end of next week regarding another transaction that I am not sure about. Will wait to see if I am called by a company stated payment of this unknown debit order calls. The name does not ring a bell and as per your advice the company would call if no funds received.


Have a great weekend
You client that has been with Standard bank for almost 35 years
Standard Bank
Standard Bank's reply04 Jun 2022, 16:51
Official
Hello Tessa 

I will certainly be in touch as agreed on Monday, we can then speak on the other matters you wish to enquire on.

Thank you again. 

Have a lovely weekend. 

Regards. 

Standard Bank Hello Peter Team*** 
TO
Tessa O's update15 Jun 2022, 14:45
Reviewer Update
Good afternoon

I am still waiting for feedback as to how this transaction was allowed on my account. I was promised feedback by the end of last week. Yolanda did state it was escalated to IT but I've had no response since then.
Standard Bank
Standard Bank's reply15 Jun 2022, 15:29
Official
Good day Tessa Van Oordt

Thank you for getting back to us. We will advise the consultant to check and provide you with feedback

Kind Regards,

Standard Bank Help Centre
 *** 
TO
Tessa O's update19 Jun 2022, 14:49
Reviewer Update
No one has contacted me since my last message as to how Standard bank allowed my account to be put at risk. This is a huge problem and I have had no feedback as to how you have allowed something like this to happen. The lack of accountability is shocking. I have been a customer of yours for over 30 years.
Standard Bank
Standard Bank's reply20 Jun 2022, 14:02
Official
Good day Tessa,

We apologize for the delay in feedback. We have send an email from our Helpdesk containing feedback.

Kind Regards,
Standard Bank Hello Peter Team*** 
TO
Tessa O's update20 Jun 2022, 16:38
Reviewer Update
I will be taking this to the baking ombudsman as I am not happy with the reponse and lack of accountability. I would like a report regarding your findings sent to me by tomorrow.
Standard Bank
Standard Bank's reply20 Jun 2022, 16:48
Official
Dear Tessa,

Thank you for alerting us to this. We will request the report and forward to you. 

Our sincere apologies that this has been your experience with the bank.  

Please be on the look out for feedback from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
TO
Tessa O's update22 Jun 2022, 15:38
Reviewer Update
Hi

I have still not received a report from the Standard bank team.
The Client Service is quite disappointing.
No one has responded to my email regarding my unhappiness with your explanation or given me a call.
Risking your clients accounts for ***** does not seem to matter to standard bank. Just respond and push the blame to someone else, the lack of accountability and professionalism with something this serious is shocking
Standard Bank
Standard Bank's reply23 Jun 2022, 10:11
Official
Dear Tessa,

We’re saddened to hear that this has been your experience. 

Our records show that our transactional department has logged your request for final report to be sent to you. 

We will be escalating this matter. 

Kindest regards, Standard Bank Hello Peter Team *** 
TO
Tessa O's update01 Jul 2022, 09:46
Reviewer Update
More than a week has passed and still nothing from Standard bank. Wonder if there was an investigation that was done? Please have one of your agents call me today
Standard Bank
Standard Bank's reply01 Jul 2022, 10:25
Official
Good day Tessa van Oordt

We have raised your concerns and advised our team to get back to you. We understand your frustration. 

Kindest regards, Standard Bank Hello Peter Team ***