Not a happy client, i'm very annoyed

I am not a happy client at this moment due to incompetency of Standard bank staff, I do understand most people now are working from home and they cannot call us so they saying they don't have access to phones, but to even reply to an email it's a hustle for them. I have been trying to reach out to Leigh Marks & his team leader Mellisa MunsamiChetty both of them they don't even bother getting back to me nor acknowledging that they have received my email. Honestly speaking I wouldn't recommend anyone to this bank , the service is just so horrible, it's like they doing you a favor, if I cannot get help from those 2 may I please allocated to someone who will be willing to assist, it's a deceased matter for haven sake.