Northgate / Fourways -Bad Service - Poor Knowledge of Manager and Staff.

I am with Standard Bank for over 25 years now. I have been trying to restructure my payment on my RCP loan for the last month without any success. I have contacted Standard Bank via cellphone and was instructed that this needs to be done at the branch. I waited for over 1 hour at the Fourways branch without any movement in the que. Only 4 staff members at that branch. I then went to the Northgate branch which also had 4 staff members the next week where I waited for 2 hours only to be told that I would need to call in to the call Centre to be helped. To date I have not received any help from Standard Bank. Nobody seems to know what they are doing.