Normal Poor Service

I banked with Std for close to 30 yrs & the service just gets worse every year. App**** for a bus loan in December 14 - went back & gave additional info reqd - no feedback. Last week called several times, e-mailed & sms bus manager Kay Based - no reply nothing. Go there today & wait then she tells me app declined. No reason why. When I threatened to complain then she wants to put me thru her line manager. I sd I want 2 speak to branch manager Usha Singh - takes me to her office & tells me to wait -she is busy. Wait & wait - no show eventually have to leave. Every time I want something from Std they always decline then I have to complain then they approve. This level of arrogance & don't care is atrocious - we pay highest bank charges in the world for this. Finally going to move to Investec.