MM
Minnie M

1 reviews | Active since Sept 2015

09 Sept 2024, 12:49

NONUMISO

Oh dear, we go again..... I am sooooo sick of Standard Bank. Its becoming a real pain in the butt...... On Thursday I was contacted by Standard Bank (my credit card is in arrears, but I've been on Debt Review since Jan 2024). I was spoken to a lady by the name Nodumiso. NEVER in my entire life has someone been so rude to me. After a while she was actually shouting "LISTEN TO ME NOW" I actually could not belive that I was spoken to. A call centre agent is not supposed to speak to a client in that manner. It doesn't matter matter what the case is. I whish it was different, but with Standard Bank anything is possible.

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Replies (2)
Standard Bank
Standard Bank's reply09 Sept 2024, 12:51
Official
Hi Maxie

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
MM
Minnie M's update09 Sept 2024, 12:54
Reviewer Update
Sorry, I spelt her name incorrect in the the Subject line :(