tC
tamara C
1 reviews | Active since Sept 2011
27 Sept 2021, 08:22
NONSENSICAL CARD AUTHORISATION OUTSTANDING FOR DAYS AND DAYS
This card authorisation is absolutely frustrating and a huge inconvenience. How can it take 2 to 3 days for the payment to be authorised with purchases or any time you swipe a card in a store.
It gives a false account of the actual status on your balance and it is absolutely furstrating. NO notice or information was sent to us about this card authorisation that has is now happening. it seems however that it has been an on and off system that affects some people. NOT HAPPY ABOUT THIS everytime i have to caculate what my actual balance is. FIX IT!!!
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Standard Bank's replyOfficial
28 Sept 2021, 02:37 Hello Tamara
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply28 Sept 2021, 02:37
Official
Hello Tamara
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
*** (fax)
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