MM
Monica M
1 reviews | Active since Jul 2016
27 Mar 2023, 17:31
Nonsense app and service
To say this bank has the worst customer service experience it's an understatement. I can't do any transactions coz it keeps telling me I need to link my profile to my card which I obviously did then the app logs out at any time and requires you to sign in with your bank card again.
Right now I'm trying to transact from my saved beneficiaries and it says invalid card (hot card) like what the hell is this.
I call the call center and I'm told I'm gonna hold for 10 minutes and here I am 40 minutes later and nobody is answering yet you take monthly fees for such *******
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
27 Mar 2023, 17:42Good day Monica
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or ID numbers via private message in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
Kind Regards
Standard Bank Help Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or ID numbers via private message in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply27 Mar 2023, 17:42
Official
Good day Monica
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or ID numbers via private message in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
Kind Regards
Standard Bank Help Centre
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or ID numbers via private message in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
28 Mar 2023, 07:32Good Morning Monica
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regrds
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regrds
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Mar 2023, 07:32
Official
Good Morning Monica
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regrds
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
KInd Regrds
Standard Bank Hello Peter Team
***