NONE PROFESSIONAL ACT as per FAIS Act

I called Standard Bank ***) on the 15th September 2015 and unbelievable I was responded in a manner that was so unprofessional and unacceptable towards a client. Namely: Theo, was the personal I spoke to, of which he answered the phone without even identifying himself. I had to ask the name before i could even proceed, which i find very unprofessional to do that because as a FSP with a FSB License in hand, one should be so professional dealing with clients especially in a corporate industry. I had to ask Theo his name and he said it but was not clear and I had to ask yet again &amp