Nonchalant Manageress

So today I visited Standard Bank, because of a referral. I must say I will never make use of a standard bank again if I can possibly help it. I asked if the line forming was for internal banking and was given a yes, so I proceeded to stand in line. When they eventually let people in, some decided to jump the queue. When I questioned the lady, she simply rep****, "I will let in who I want, when I want." So basically, ****** the line.

When I went to complain to the manager, her response to me was, "That is my cleaning lady and customers know on which side to stand for the appropriate service, as tellers move faster than enquiry.". Well hello lady, I am not a client and everyone stood in the same line today. Besides, where exactly was the marking to say which side is for what service? Obviously the manager is just there for her pay, most certainly not for the client.

But before I leave this review, I will say one thing for standard bank. They defenitely got the teller right. What a gem. Friendly, helpful and quick with her duties. Well done teller lady.