KN
Kevin N
1 reviews | Active since May 2017
13 Apr 2021, 18:21
Non working Card
How long does it take for a new card to be issued. Customer must sit with a non working card because of your policy that it must have a name on the card. One week has passed and customer is still in the dark. Whats even more shocking is that the branch is okay with it. They tried to reincode the chip to no avail. They gave it back and told to wait for a new card. This is my point. What do we do in the mean time with no card?
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Standard Bank's replyOfficial
14 Apr 2021, 00:28Hello Kevin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply14 Apr 2021, 00:28
Official
Hello Kevin
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***