LA
Lou-Ann Anderson
1 reviews | Active since Mar 2009
15 Sept 2021, 10:52
NON Service
Regrettably I chose Standard bank to be my home loan choice. Buying my third home. My first debit order was taken 1st September with a different amount to what I agreed upon. I have daily tried to contact Standard Bank and daily requested a call back on their website. Two weeks and I now have received a second email requesting what my query is about? I dont even have a statement or a bond account number. What type of service am I in for in the long run? Already had a problem with the house insurance the first week stating house not insured?? Most concerning
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Replies (4)
Standard Bank's replyOfficial
16 Sept 2021, 02:48Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply16 Sept 2021, 02:48
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
LA
Lou-Ann Anderson's updateReviewer Update
09 Dec 2021, 20:03It is now 3 months later and this issue is still not resolved? Standard bank simply ignore my emails and or send non responses. I have also been informed via a "one line" email that the insurance cover on my property which I pay for has been cancelled. I have now been without hot water for 3 days due to the incompetency of staff. Three months with this bank has been a nightmare and have a 20 year bond with Standard Bank. I have reported them with no resolution.
LA
Lou-Ann Anderson's update09 Dec 2021, 20:03
Reviewer Update
It is now 3 months later and this issue is still not resolved? Standard bank simply ignore my emails and or send non responses. I have also been informed via a "one line" email that the insurance cover on my property which I pay for has been cancelled. I have now been without hot water for 3 days due to the incompetency of staff. Three months with this bank has been a nightmare and have a 20 year bond with Standard Bank. I have reported them with no resolution.
LA
Lou-Ann Anderson's updateReviewer Update
20 Dec 2021, 15:21And still this is ongoing. My house insurance cancelled!!! was told when tried to log a claim. Tomorrow it will be three weeks and still no resolution to the insurance issue even though payment made with the payment via debit order. The initial complaint from September still not resolved even after numerous follow ups by myself with Standard bank. Have resorted to reporting Standard Bank to Banking Ombudsman as I cannot continue doing this for another 19 years plus.
LA
Lou-Ann Anderson's update20 Dec 2021, 15:21
Reviewer Update
And still this is ongoing. My house insurance cancelled!!! was told when tried to log a claim. Tomorrow it will be three weeks and still no resolution to the insurance issue even though payment made with the payment via debit order. The initial complaint from September still not resolved even after numerous follow ups by myself with Standard bank. Have resorted to reporting Standard Bank to Banking Ombudsman as I cannot continue doing this for another 19 years plus.
LA
Lou-Ann Anderson's updateReviewer Update
01 Feb 2022, 17:02If I can warn anybody do not use Standard Bank as your service provider. My insurance related to my house and bond had been cancelled and a new policy at a much higher premium was put in place without my knowledge and or consent, this is ongoing since last year. Standard Bank insurance is denying a claim on the geyser stating it is not complaint and for my cost to change the system to make it complaint, they however do not want to give this to me in writing. The geyser is not working since end November. I bought the house and moved in beginning August. Compliance certificate was issued, OTP says geyser to be complaint, how would I know it is not. A Standard Bank appointed contractor worked on the geyser within the first month of moving into the house, why was I not informed then that it is not compliant. Standard bank has threatened me that my house is not insured and they will cancel bond. I have been told to boil water for 8 people to bath. I have sent emails to numerous people which I get a response it has been resolved to which I reply it has not and get ignored. There is no service provided however the institution takes your money every month. Five months trying to sort the issue of my debit order amount being incorrect due to the insurance and 2 months trying to sort the geyser problem.
LA
Lou-Ann Anderson's update01 Feb 2022, 17:02
Reviewer Update
If I can warn anybody do not use Standard Bank as your service provider. My insurance related to my house and bond had been cancelled and a new policy at a much higher premium was put in place without my knowledge and or consent, this is ongoing since last year. Standard Bank insurance is denying a claim on the geyser stating it is not complaint and for my cost to change the system to make it complaint, they however do not want to give this to me in writing. The geyser is not working since end November. I bought the house and moved in beginning August. Compliance certificate was issued, OTP says geyser to be complaint, how would I know it is not. A Standard Bank appointed contractor worked on the geyser within the first month of moving into the house, why was I not informed then that it is not compliant. Standard bank has threatened me that my house is not insured and they will cancel bond. I have been told to boil water for 8 people to bath. I have sent emails to numerous people which I get a response it has been resolved to which I reply it has not and get ignored. There is no service provided however the institution takes your money every month. Five months trying to sort the issue of my debit order amount being incorrect due to the insurance and 2 months trying to sort the geyser problem.