Non- response on emails

On 8th Aug my husband received a call from a telemarketer and I later found out that it was from DebtHero. At this point I discovered that from that telephonic chat with my husband, the agent submitted our details for debt review even though my husband told him we didn’t need that service. Now Standard Bank blocked my accounts from being debited by creditors. My husband eventually managed to get an email and apology letter from DebtHero explaining the situation, I shared that information and letter with Standard Bank and it’s been a month and I’m still struggling to get assistance or acknowledgment of communication from their side. I tried to get it resolved from a nearby branch on Saturday, 18 September and it was so full I had to leave because I had a one year old with me.

The second issue is with my credit card, I’ve transferred money into more than the max amount, and because of this blockage I can’t use the fund available to me. Standard Bank Digital dept responded on email on September 10th that they don’t have a system in place to authenticate any sensitive transactions and that I call them, I ended up being put on hold for 45minutes (airtime is expensive in SA) and from their branch on Saturday, 17th I was on hold waiting for assistance for more than 30minutes until I gave up.

I desperately need their help on this. I can’t go onto the second month with this issue hanging over my head.

All I’m asking Standard Bank is that they should remove the blockage on my profile because it’s costing me arrear charges. And that they read my emails and respond accordingly. I’ll appreciate that they correspond on emails because I might be in meetings when they reach out to me. Alternatively call between 9:30 - 11:00. If I can’t be reached, please send an email and I’ll respond as quickly as possible.