Non -Resident New Business Division Complaint

Standard Bank Non Resident New Business Division has no client centricity or servicing principles . I have sent emails pertaining to a new application and the call centre consultants are not aware of their products terms and conditions. In addition to this, when insisting on getting Management to revert to a client on issues which consultants cannot sort out, the request was ignored and not even Management has bothered reverting to solve the problem. There is obviously no consequences for employee's who ignore the plight of a client because, if there was, my queries would have been answered by now. The problem seems to lie , not only with call centre consultants, but also with their superiors.