1 reviews | Active since Jul 2014
Non reply to emails
Non reply to emails sent to various different people appointed to my account! On 27 October I sent emails to 3 different people who were previous assigned to assist me with my account. Their titles "Relationship Manager (Private Banker)" "Manager Support Premium Growth" and "Prestige Banker Direct CST" I requested help with information with regards to a house loan, but only one answered with a question of in who's name the properties currently are (In my email I did give the account numbers so they would be able to look into it and assist me with the correct info) After I answered her....nothing further...Im really disappointed!! Why have people appointed to assist you and when you reach out they just ignore your email...they could just of answered and assisted with the correct person to contact or something...but no answer to a customers email is rude and unacceptable one should think.
Please could you let me know the roles each of the above mentioned people who are assigned to my account can assist me with and what not?
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***