NON-REFUNDING OF DISPUTED AMOUNT

Early in December 2014, I declared a dispute because of a deduction by Victory 100 in the USA.(see Ref ***) I received a reply from the Credit Card Division that the issue would be resolved on 18 February 2015. Only on 9 March 2015 did I receive an sms from the Card Division that the funds are available and will reflect within 24 HOURS. When nothing happened I lodged a complaint (see Ref ***). The sms after that informed me that the matter would be resolved on 18 March 2015. When again nothing happened, I again lodged a 2nd complaint (see Ref ***), only this time to be informed that the matter would be finalised on 18 April 2015. Up until now NOTHING has happened. The amount in question is just on R1600-00 and because I am still waiting for the matter to be resolved after MORE THAN 5 MONTHS instead of LESS than 2 MONTHS, I am of the opinion that Standard Bank owes me an apology and a full refund with interest. This very poor service is unacceptable particularly when I have been a loyal client of Standard Bank for 26 years! I am strongly considering shifting my accounts to Capitec Bank.