Non receipt of statements by email

Standard Bank discontinued emailing my statements to [Email Removed] until such time as I had Fica'd at one of their branches.<br> <br> This I did some 2 months ago after having to wait for almost 2 hours at their east rand mall branch to do so.<br> <br> Despite this having now been done, I am not receiving monthly statements at all.<br> <br> I wrote back to standard bank card division on the email address they send statements from and was asked to verify some details for security reasons. This I did.<br> I then received a subsequent email asking me to confirm how many accounts I have with standard bank. I rep**** to this and yet I have still not received the last 2 months statements I requested.<br> They had the check to tell me I would need to pay for the statements. Weell, I did not request you to discontinue emailing them so NO, YOU SHOULD NOT BE CHARGING ME FOR NON RECEIPT OF MY STATEMENTS WHEN ALL EFFORTS ON MY PART AMOUNT TO NOTHING!!!<br> I again get an email from standard bank card division on Friday asking me to give full details of my request. Oh my WORD!!! Are they just incapable of servicing a simple request???<br> I want my last 2 months statemements !!!