Non-Prestige Service

<p>On the 10th May 2016 I emailed my Prestige Banker to request assistance with my Prestige cheque account, as I required a temporary overdraft extension. I received a brief email reply dated 11 May but was not contacted further at all until the 16th May, five days later, (after I responded to the email stating I was looking forward to being contacted,) and one day after my debit orders were due to go through which would require the overdraft extension in order for these to be honoured. The unfortunate part is that several debit orders were returned, and I was charged fees for each one. I disputed this with the Prestige Banker, noting that if I had been contacted on the 10th May when I initially requested assistance, 5 days before the debit orders were due, then none of this would have taken place, and I would not have been charged the fees.</p> <p> </p> <p>After several phone calls and emails with the Prestige Banker, and the Manager, and the Manager’s Manager, this has still not been resolved, even though I was told that the issue was resolved, and now for the past three weeks I am sending follow-up emails to all three persons, and not one single response has been received.</p> <p> </p> <p>This now goes back two and a half months, and I am completely dissatisfied with the lack of service in this respect! I feel that I do not deserve this kind of blatant disrespect by being ignored, as I am a Prestige account holder, having banked with Standard Bank for over thirty years, and this kind of service is really unacceptable!!!</p>