Non-performing digital services

On Saturday I tried to make a payment for a completed car service at Reeds, Bellville, for roughly R13 000. I received several messages that I was "exceeded the limit". (I had R29 000 in my account, with a EAP, daily spending amount of R30 000). I phoned Standard and after several "misunderstandings" of the problem, I was told to divide the amount in two, so that they both were under R10 000. The transaction then went through, or so I thought. Today, Reeds informed that the second payment did NOT go through. And so, the nightmare began. 1. I created a beneficiary (Reeds) on my laptop to make the payment. When asked to check my phone to confirm the payment, there was NO notification on the screen. I tried this a second time - same result. So, I checked the Standard Bank App on my phone, which has 162 notifications clinging to it. I removed the whole App. When trying to install a new App, it got stuck after supplying my name and password. I phoned Standard Bank's Call Centre again. The lady there, tried to lead me through a verification process, which required that I respond to notifications that she assumed she was sending to the phone. She kept on saying:"Check the prompts on your screen." There was none. I stopped the call and tried the above procedure again. Same result: Check notifications. NO notification. So, Standard Bank, how must we do normal digital banking in the AI-era with basic systems like yours that do NOT work, and cause embarrassment to clients such a me, in the eyes of service providers?