AO
Allan O
1 reviews | Active since Apr 2017
08 Oct 2025, 10:02
Non payment of international payment!!
I submitted an international payment to my son in the UK and once again StdBank has let me down!!! Please ask Emma Matthews to contact me urgently
Helpful (0)
Replies (19)0
Replies (19)AO
Allan O's updateReviewer Update
08 Oct 2025, 10:23Non payment of international payment!!
I submitted an international payment to my son in the UK and once again StdBank has let me down!!! Please ask Emma Matthews to contact me urgently
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and s poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and s poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
AO
Allan O's update08 Oct 2025, 10:23
Reviewer Update
Non payment of international payment!!
I submitted an international payment to my son in the UK and once again StdBank has let me down!!! Please ask Emma Matthews to contact me urgently
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and s poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and s poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
Standard Bank's replyOfficial
08 Oct 2025, 10:47Dear Allan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Oct 2025, 10:47
Official
Dear Allan
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
AO
Allan O's updateReviewer Update
08 Oct 2025, 11:10This reply is NOT good enough!!!
AO
Allan O's update08 Oct 2025, 11:10
Reviewer Update
This reply is NOT good enough!!!
Standard Bank's replyOfficial
08 Oct 2025, 11:52Dear Allan
Our team will reach out to you.
Please be on the look for further assistance.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Please be on the look for further assistance.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Oct 2025, 11:52
Official
Dear Allan
Our team will reach out to you.
Please be on the look for further assistance.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Please be on the look for further assistance.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
AO
Allan O's updateReviewer Update
08 Oct 2025, 15:06I spoke to an agent Thabang this morning at 10:05, raised this on Hellopeter. It is now 5 hours later with NO contact from Std Bank. To I have to put this on more social media to get a response!!! FFS Std Bank!!! This us NOT ACCEPTABLE!!!
Non payment of international payment!!I submitted an international payment to my son in the UK and once again StdBank has let me down!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
AO
Allan O's update08 Oct 2025, 15:06
Reviewer Update
I spoke to an agent Thabang this morning at 10:05, raised this on Hellopeter. It is now 5 hours later with NO contact from Std Bank. To I have to put this on more social media to get a response!!! FFS Std Bank!!! This us NOT ACCEPTABLE!!!
Non payment of international payment!!I submitted an international payment to my son in the UK and once again StdBank has let me down!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
AO
Allan O's updateReviewer Update
08 Oct 2025, 15:06I spoke to an agent Thabang this morning at 10:05, raised this on Hellopeter. It is now 5 hours later with NO contact from Std Bank. To I have to put this on more social media to get a response!!! FFS Std Bank!!! This us NOT ACCEPTABLE!!!
Non payment of international payment!!I submitted an international payment to my son in the UK and once again StdBank has let me down!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
AO
Allan O's update08 Oct 2025, 15:06
Reviewer Update
I spoke to an agent Thabang this morning at 10:05, raised this on Hellopeter. It is now 5 hours later with NO contact from Std Bank. To I have to put this on more social media to get a response!!! FFS Std Bank!!! This us NOT ACCEPTABLE!!!
Non payment of international payment!!I submitted an international payment to my son in the UK and once again StdBank has let me down!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
Please ask Emma Matthews to contact me urgently!
I had a similar problem with an incoming intl payment, now 5 months later an outgoing intl payment. As a Std Bank customer since 1979 this is NOT acceptable and is a poor reflection of Standard Bank!!! If this continues and is not resolved today you leave me no option but to seek alternative banking options like Capitec etc!!!
Standard Bank's replyOfficial
08 Oct 2025, 16:55Dear Allan
Thank you for taking our call. We are glad that the payment has cleared .
Our sincere apologies for the inconvenience experienced.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call. We are glad that the payment has cleared .
Our sincere apologies for the inconvenience experienced.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply08 Oct 2025, 16:55
Official
Dear Allan
Thank you for taking our call. We are glad that the payment has cleared .
Our sincere apologies for the inconvenience experienced.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call. We are glad that the payment has cleared .
Our sincere apologies for the inconvenience experienced.
Have a great day further.
Kind regards
Standard Bank Help Centre
***
AO
Allan O's updateReviewer Update
10 Oct 2025, 07:13And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 07:13
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 07:13And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 07:13
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 09:47This is not acceptable!!!! Sies!
AO
Allan O's update10 Oct 2025, 09:47
Reviewer Update
This is not acceptable!!!! Sies!
AO
Allan O's updateReviewer Update
10 Oct 2025, 09:47And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 09:47
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 10:58And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 10:58
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 10:58And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 10:58
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 10:59And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 10:59
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 10:59And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 10:59
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 10:59And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
AO
Allan O's update10 Oct 2025, 10:59
Reviewer Update
And once again….. another problem issue encountered this morning with my banking app!!!! I cannot make a payment from my app, apparently my “device” is not linked to my app. Is this intentional after my previous complaint on hellopeter??? 3 hellopeter complaints this year since May!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Phone the number provided to link my device, no option to link my device and request a call back. Humphrey calls me back and assists me to see if my device is linked, which I had already done and find exactly the same. My device is linked to my app!!! He will escalate BUT, it will only be attended to during banking hours!!! *** is going on with Std Bank. Want to chase customers away??? Good way of doing this nê!!! Extremely disappointed as a longstanding Std Bank customer, since 1979!!! More issues!!!
Standard Bank's replyOfficial
10 Oct 2025, 18:06Good day Allan,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Oct 2025, 18:06
Official
Good day Allan,
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
AO
Allan O's updateReviewer Update
10 Oct 2025, 20:14You could have fooled me!!! Not one reply! Not one response to my reply to Thombi at digital banking! I informed her that her excuse that the app system had a n issue was farfetched ahy could they not have put a note on the app. It cost me money to visit the bank, Then to sit on the phone for 45 minutes trying to talk to a banker with no-one attending to my call!!! Capitec seems to be a FAR BETTER OPTION FOR BANKING!! Your excuses are lameduck!!! ByeBye Std bank after 46 years. Your service stinks!!!
AO
Allan O's update10 Oct 2025, 20:14
Reviewer Update
You could have fooled me!!! Not one reply! Not one response to my reply to Thombi at digital banking! I informed her that her excuse that the app system had a n issue was farfetched ahy could they not have put a note on the app. It cost me money to visit the bank, Then to sit on the phone for 45 minutes trying to talk to a banker with no-one attending to my call!!! Capitec seems to be a FAR BETTER OPTION FOR BANKING!! Your excuses are lameduck!!! ByeBye Std bank after 46 years. Your service stinks!!!
AO
Allan O's updateReviewer Update
10 Oct 2025, 20:15You could have fooled me!!! Not one reply! Not one response to my reply to Thombi at digital banking! I informed her that her excuse that the app system had an issue was farfetched why could they not have put a note on the app. It cost me money to visit the bank, Then to sit on the phone for 45 minutes trying to talk to a banker with no-one attending to my call!!! Capitec seems to be a FAR BETTER OPTION FOR BANKING!! Your excuses are lameduck!!! ByeBye Std bank after 46 years. Your service stinks!!!
AO
Allan O's update10 Oct 2025, 20:15
Reviewer Update
You could have fooled me!!! Not one reply! Not one response to my reply to Thombi at digital banking! I informed her that her excuse that the app system had an issue was farfetched why could they not have put a note on the app. It cost me money to visit the bank, Then to sit on the phone for 45 minutes trying to talk to a banker with no-one attending to my call!!! Capitec seems to be a FAR BETTER OPTION FOR BANKING!! Your excuses are lameduck!!! ByeBye Std bank after 46 years. Your service stinks!!!