SM
Sepotlo M

1 reviews | Active since Dec 2016

03 Jul 2018, 16:10

Non Notifications on my Credit Card Transaction

Hello

I am having Standard Bank Credit Card, and I am receiving notifications for any transaction, and I went to Standard bank branch to update my notifications and they claimed updating it. But when I made transactions there still no notifications and I called them and also **** to me that its updated but when i make deposit on my Credit card account still there in no notification. I went back to a Nearest standard bank Branch and a Consultant told me that they dont give notifications on Credit card accounts. My question is where on earth I can just utilize a Banking facility without notification? I think Standard bank is out of order and can someone in a Superior level intervene for this Nonsense. I am fed-up with this *******

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Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2018, 16:24
Official

Dear Sepotlo Amos Moremi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Jul 2018, 09:34
Official

Dear Sepotlo Amos Moremi

Thank you once again for posting your comments.

I refer to our telephonic conversations and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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