Non functional internet banking platform

Been trying since beginning of February to send a secure message via the internet banking platform but to no avail. The OTP that is sent arrives delayed, and before you blame my service provider test emails have been sent almost simultaneously and they arrive within a few seconds! but not the OTP. So once the OTP eventually arrives, the banking session times out before I can use it. Although I get and confirm the pop up to extend the banking session, the site still logs me out before I can enter the OTP.<br> <br> In an attempt to use the new banking site, on registration a service error occurs:<br> \This service is currently unavailable. Please try again later, while we investigate\"<br> <br> On numerous occasions when sending my complaint via email to IBsupport and Internet.Banking, I've requested that a supervisor contacts me. This has also not been actioned.<br> <br> My report here on HelloPeter is my last attempt to get this resolved, before I issue that all my accounts get closed. Counting down, you have 1 working day, good luck."