Non-finalised claim

I just need some sort of feedback or resolve on this claim. There has been no water in the main house since Thursday last week (31 March 2016). I sent through quote and invoice for temporary work completed in order to get water running to the bath. Invoices sent evening of 05.04.2016 - and followed up twice today and the response was that SIL cannot continue as need to wait for another department to scan through the attachments to add to the claim, before it can be assessed further. <br> A whole day to open attachments from an email! We live in a world where technology is evolving daily and it take more than a day to view attachments.<br> Please may someone URGENTLY assist.