Non FICA Bank Account

I have just received an SMS from Standard Bank stating that I have 10 days to provide my FICA documentation for a bank account that was opened in April 2015. Never mind the fact that I have been paid into this account 3 times and have activated my online banking. I had all my FICA docs with me the day I opened the account. They were scanned and my account was opened. Why are these people allowed to operate like this. Standard Bank Cradlestone is breaking the LAW in term of the FICA Act as I have an Account but cannot be identified by any Standard bank employee as they dont know who I am. This will be the second time I have to go and sit/stand in a que to have this whole scanning process repeated. This happened to my wife as well who had to do this process over 4 times. We opened the accounts together. I love Standard bank but the Cradlestone branch needs some serious investigation. It seems the branch is run by a bunch of children. I guess I'll see you within 10 days for another royal waste of my life