1 reviews | Active since Mar 2021
NON-EXISTING SERVICE FROM STANDARD BANK
I have posted previously on hellopeter about a settlement letter that I require on my Standard Bank credit card account.
Standard bank rep**** with an assurance that my complaint will be investigated. Since this reply from the bank via hellopeter, I have visited a branch and phone twice more, without any success. Every time I phone, I am promised I will have the letter within 24 hours. It is now the 12th day since my first call!!!!!!!
I tried to sent an e-mail today, but the e-mail address on my Standard Bank credit card statement was not delivered as "The e-mail address you entered couldn't be found" according to G-mail."
What more should I do to get a simple settlement letter from Standard Bank?
I have asked the same from ABSA and received the letter within one working day. This situation is keeping a bond on my house from being registered. All about a simple settlement letter!?!?!?!
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
*** *** (fax)
***