Non-existing service at Standard Bank Private Banking.

<p>I have been a customer of Standard Bank my entire career as a doctor! I am currently on private banking but I am appalled by the non-existant service. On the 16th of January I contacted my private banker for a request. I waited a week to be told I have a different private banker who has been repeatedly emailed and phoned but to no avail. Giving up I went into the branch on Saturday (4 February) only to be told I could not be jhelped as I am a private client! This is unbelievable! What am I paying my banking fees for? Most of my friends and colleagues bank with Investec because of shocking service from Standard Bank, and now I understand why. I would suggest that no-one take up offers of private banking services, because you quite literally can't get help! I have not mentioned names but am quite prepared to do so and provide email documentary evidence.</p>