Non existing service and avoiding questions

I purchased some goods in Spain on 5/5/2015. The store converted my transaction into ZAR. When I looked at my statement, the amounts did not match. Contacted my private banker to lodge a query. After countless emails back and forth, and without any acceptable and reasonable explanation, my banker finally opened a query with the card division on 15/6/2015 (more than a month after the initial transaction.)<br> <br> The card division promised a resolution on 22/06/2015. (To date not a single answer)<br> <br> On 24/06/2015, I contacted my banker and asked about the resolution status. I also asked for the manager or regional director's email address. She failed to reply with it, but instead gave me another email address. I asked again, and received it, but was told that the manager is on leave. Again, not offering the regional director's email or any alternative.<br> <br> I lodged a complaint on SBSA's website on 26/06/2015, but even they have not responded via email or anything.<br> <br> I emailed the manager on leave this morning, and not even an out-of-office reply. (Seeing that, apparently he should be on vacation)<br> <br> Really pathetic service. <br> <br> PS. I am only reachable via email.