Non existing service

I have been trying to get in touch with Mr Prince Matjila from Standard bank to assist with a specific transaction. I have sent e-mails, that have been left unanswered. Trying to phone the business banking call centre is also not so easy. The first 3 times I phone, I never even managed to get through to a consultant. And today when I finally speak to a consultant, I get place on hold. I have now been on hold for 27 minutes and counting. I can not get a direct number for the Hatfield branch and sitting on the phone like this, is worst than phoning any government department. We pay for a banking service, but there is none and then COVID is blamed for this now too. Absolutely ridiculous!!