DS
Dianne S
1 reviews | Active since Nov 2016
15 Mar 2021, 19:08
Non existing customer service
Can you pls give me an email address of someone that can assist in explaining my statement for a loan i have, and trying to pay off. My amount jumps from R2600 to R4900 with no valid explanation. Customer service opens my statement and can't seem to understand it themselves. So here i am being threatened of being handed over but no one can explain whats happening
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Standard Bank's replyOfficial
16 Mar 2021, 00:48Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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*** (fax)
Standard Bank's reply16 Mar 2021, 00:48
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)