Non Existing Customer Care

We have app**** for a copy of our title deed on the 29/1/2015 and by the 2/2/2015 we received an automated response that our ticket is now open and to please give them time until the 12/2/2015. We are now on the 5/3/2015, numerous calls and emails further and still no title deed. This request has been escalated so many times - the response we get whenever we phone in and enquire - that the request must be on Mars or Jupiter as nothing is happening. Standard bank's service has gone from bad to the absolute worse over the years. The longer they take to actually do their jobs and keeping their customers happy the longer we have to wait to submit our house plans and sell our property. Thanks a lot Standard Bank - for NOTHING!!!!!