ME
Michael E

1 reviews | Active since Apr 2011

01 Aug 2018, 09:49

Non Existent Service from Standard Bank

Standard bank dont care about their clients. I have ********** debit orders going off my account for the past 5 month. The place that is debiting my account dont stop the debit orders after I called them and requested it to be stopped and I called standard bank and they basically refused to help and said they cannot stop the debit orders. I am not using the account anymore and I am sitting with this account which is now over R5000 in the minus due to ******* debit orders. i will not pay these bank charges as the debit orders are ******* and standard bank refuse to stop them or close the account to prevent anymore ******* debit order. So basically if anyone can get hold of your account number then a debit order can be loaded and freely debit your account and ***** money from your account and the bank wont do anything. All banks are ******* and just make money out of us. If standard bank dont want to block or stop these debit orders then I will just leave the account as is and it can go -R20000. I will not pay these charges as there is ***** on my account and the bank refuse to assist. Nice job Standard Bank. No wonder people complain and move to other banks. And with every debit order that bounce, regardless of the amount I get charged R140 a shot for every debit order and there is more than 8 debit orders a month so you can do the math. We as customers and consumers are being ****** everyday. I also wanted to change my OTP by calling standard bank or doing it via a ATM but apparently it cannot be done. You have to go into a branch just to change your cellphone number. FNB allows you to change it by a ATM with no issues. Standard Bank think we can just take off random days to go and sit in a bank where the service is even worse that calling in. Bank charges are ridiculous and companies get away with ******. I know Standard bank wont even attempt to assist with this and will force me to pay all these bank charges although its *******. I just want everyone to know that banks have no interest in you. Its all about the money and getting as much as they can. No matter where you from or who you are, they will get every cent out of you and have a "legal way" to justify this and get away with it.

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Replies (2)
Standard Bank
Standard Bank's reply01 Aug 2018, 11:50
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 Aug 2018, 13:32
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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