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Delia B
1 reviews | Active since May 2016
01 Mar 2021, 14:49
Non-Existent Service | Enterprise Banking
Since Standard Bank has changed their staff and service for their business banking clients service has gone to ****. In the past I had an actual relationship with my banker and with the banker before her. But since the reshuffle / mass retrenchments your company have implemented I am back to being nothing but a number. Staff truly don't know how to fix problems and the enterprise direct support number means absolutely nothing. Standard Bank obviously doesn't value their business banking clients any longer. Disgusted.
Specific Reference To Lebo Lekgau & team.
Helpful (0)
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Replies (4)DB
Delia B's updateReviewer Update
01 Mar 2021, 14:56Additional Reference To: Risuna Ngobeni
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Delia B's update01 Mar 2021, 14:56
Reviewer Update
Additional Reference To: Risuna Ngobeni
Standard Bank's replyOfficial
02 Mar 2021, 00:51 Hello Delia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply02 Mar 2021, 00:51
Official
Hello Delia
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
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Delia B's updateReviewer Update
02 Mar 2021, 09:22Still busy with the same issue today. You remain useless.
DB
Delia B's update02 Mar 2021, 09:22
Reviewer Update
Still busy with the same issue today. You remain useless.
DB
Delia B's updateReviewer Update
02 Mar 2021, 09:25Still busy with the same issue today. You remain useless.
DB
Delia B's update02 Mar 2021, 09:25
Reviewer Update
Still busy with the same issue today. You remain useless.