Non-Existent Service

On 8 Dec 2025 I tried to make a payment from my Standard Bank Isle of Man account and had no functionality. I phoned the contact centre and was told that I'd been sent mails to have the account reverified. I then discovered that even though I'd had my email address updated with Standard Bank a few years ago and on the app, that this was not being passed on to them.

I updated my email address details with them and was given requirements such as I had to verify my physical address and ID. I queried this on the same day via email as the bank had already verified both these details. Two days later on the 10th I phoned as I had had no response. I was then told that my ID was verified and that to verify my address all I needed was to forward an email with my bank statement, which has my address at the bank, to the bank! I did this on the same day.

A week later on the 17th after having heard nothing I phoned again. I was told that they would email me as to when my account would be reactivated.

I was then emailed on the 18th and told that I had to have my Standard Bank statement certified and then sent back to Standard Bank. This was contrary to what I was told the week before.

Since then I've taken my Standard Bank statement with my address on and had it certified and then sent it bank to Standard Bank.

To date nothing has been done and I have 6 automated emails saying my query has been completed.

This lack of service is beyond pathetic.