Non existent service delivery

My wife and I recently decided that we need to do a few things and we went to the Durban North branch on Saturday to see a consultant about our different products and how to best move forward with our plans and what would be the best financial decisions to make. We waited about 2hrs to be seen only to leave the bank in the same position we were in, They couldnt help us with anything and we were told that we have a banker and that person would be notified and would then contact me on Monday. Monday arrived and no communication at all from the bank so I sent a mail to the banker which is listed on my app only to be told that she was not aware of such and that she is only looking after the portfolio temporarily. I have multiple products with the bank and want to know whats the best way to proceed with what I would like to do. My response on email was of my dissatisfaction at the poor level of service and treatment. I then receive a email from a person whom is not listed on my profile. The person them emails to ask about a convenient time to call. I then rep**** this morning with a specific time but guess what... no call at all. Nothing so it appears that whilst you may have private banker its not for your convenience but its for theirs as they will call when they feel like it. They really don't care about clients that have been with them for more than 20 years. If you are looking for a bank that wants your business and that will treat you with dignity Standard bank is not for you!