TM
Tshepo M
1 reviews | Active since Dec 2020
25 Mar 2024, 08:20
Non-existent service
I called in and asked for my OTP details to be changed, of which they said it would take a few hours. That was last week and I still cannot perform payments. I went to a branch and they were conveniently offline over the weekend and I am only available to visit branches on weekends. I need my OTP updated ASAP. Your self service options are deplorable.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
25 Mar 2024, 08:24Dear Tshepo,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply25 Mar 2024, 08:24
Official
Dear Tshepo,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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TM
Tshepo M's updateReviewer Update
25 Mar 2024, 08:52Can I have it fixed today please.
TM
Tshepo M's update25 Mar 2024, 08:52
Reviewer Update
Can I have it fixed today please.
Standard Bank's replyOfficial
26 Mar 2024, 12:09Dear Tshepo,
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply26 Mar 2024, 12:09
Official
Dear Tshepo,
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***