Non Existent service and Failuse to action requests

The ***** department is useless. Advised that my card was stopped and a new replacement card has been ordered on 12 Aug. Followed up on 19 Aug - investigation still incomplete BUTN REPLACEMENT ordered and told to wait another week for resolutioncarl the "team leader" very unhelpful. Requested a resolution and update on expedition of THEIR error and he got Mable who claims everyone finished work but she is doing follow ups and can't escalate as they have limitations.

Carl and team - if hiu have an escalation use your nogg to not provide standard/and clearly sub standard servi e especially if your company is at fault. Especiawhen their is a call of the original confirmation which shows the banks breach of promise.